FAQ

Would you like to receive our newsletter on your email address?

It's easy, sign in on our website and be always up to date with special sales and news Fili Pari.



Would you like to stop our newsletter and unsubscribe?

You can choose to delete your account and no longer receive Newsletter using unsubscribe button at the end of our email.



I've forgotten my password. What should I do?

To re-set your password, follow the instructions on the Sign in page.



Do you want to be sure that you have successfully completed your purchases?

When you place the order you will receive a confirmation message to your email. If you do not see an email confermation, contact us by email at hello@filipari.com and we'll help you.



How can I track my order?

Once your order has been dispatched, you can follow the progress of your delivery by signing into your account and tracking number.



Is your order incorrect or defective?

Contact us by email at hello@filipari.com and we'll help you. If we have sent you an incorrect item we will be careful to replace it.



Do I need to set up an account to place an order?

You can shop at Fili Pari without creating an account. However, register with us and you'll be able to enjoy the following benefits: tracks your orders, shop quicker for next orders and be always up to date with special sales and news Fili Pari. You can also delete your profile and disable newsletter at any time.



How can I use a Promo Code?

Signing into your account and you'll find a box in which to enter your discount code. Be careful with the use of uppercase-lowercase letters. If you need additional help please contact us by email to hello@filipari.com.

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